Policies
Refund & dispute
If you are unsatisfied with a service or believe a charge was made in error, please contact us within 30 days of payment. We will review your request and issue a full or partial refund at our discretion. Disputes should be directed to mike.bowers@cairnpartners.llc before initiating a chargeback with your financial institution.
Cancellation
Cancellations for program sessions or services must be submitted in writing at least 7 days prior to the scheduled start date for a full refund. Cancellations made within 7 days of the start date may be eligible for a partial refund or credit toward a future session, at our discretion. No refunds will be issued after a program has begun.